WELCOME BACK TO LUXE!

We are thrilled to be welcoming back all of our valuable clients. We have implemented new check-in procedures, and we are taking many precautions to ensure the health and safety of both our clients & guests.

WHAT TO EXPECT:

· We ask that all clients wear personal protective face masks upon entering the facility, and these masks must be worn throughout the duration of your appointment. Our staff will do the same. If you do not have a face mask upon arrival, we will happily provide you with one for a $1 fee (which will be added on to your bill).

· When you arrive for your scheduled appointment, PLEASE BE ON TIME! Any check ins that are later than 5 minutes after your scheduled start time will be asked to rebook for a later date. It is imperative that staff have adequate time in between appointments in order to clean & sanitize all rooms, stations, and equipment used. If you arrive early for your appointment & your service provider is not ready, you will be asked to wait inside your car until one of our guest service providers calls to check you in. Arriving 5 minutes before your scheduled appointment time is ideal in order to proceed through all of our new check in measures.

· Upon entering the facility, you wil be required to use hand sanitizer provided, and one of our guest service providers will take your temperature. Before beginning your appointment, you will required to complete a client health & safety form. We apologize in advance for any delay that you may experience as we implement these new check-in procedures.

· If you are showing any signs of illness, you will be asked to leave the premises and reschedule your appointment.

· No guests will be permitted to wait with you or accompany you to your appointment.

· It is not mandatory for guests to wear gloves as long as the proper hand washing procedures are followed.

· We have temporarily removed all magazines from the waiting area, and we are not permitted to offer beverages at this time.

· Please ensure that you do not bring any unnecessary personal items to your appointment. Keep personal items only to minimal essentials.

· Although we will not be penalizing any last minute cancelations due to feeling ill, we kindly ask that you provide us with this information as soon as possible so that we can adjust our schedules accordingly and open up your timeslot to another client waiting.

· These new protocols will continue to be refined and adjusted as needed, and we will promise to keep you informed every step of the way.

· We have implemented social distancing measures, and we ask that you please keep a safe distance between other clients.

· Please bear in mind that many of our staff members now have reduced schedules and limited availability. Our staff members are not able to work the same hours/shifts that they did prior to Covid. We thank you for your patience and understaning as we try our very best to accommodate all appointment requests in a timely manner.

· The health & safety of our clients and their families is of utmost importance to us. No babies or small children will be permitted in the facility at this time. Please ensure that you schedule your appointment at a time where you can arrange child care.

WHAT YOU CAN EXPECT FROM US:

· We will regularily clean and disinfect all door handles, waiting room benches, bathrooms, treatment rooms, styling stations, wash basins, point of sale terminal, front desk area, and all tools/equipment used during your appointment.

· All clients having hair salon services done will be provided with a disposable plastic cape, and all clients having waxing/sugaring services done will be provided with a disposable plastic bag in order to keep their clothing in during the appointment.

· When in close contact with clients, all service providers will be wearing personal protective equipment.

· We are not permitted to offer any kind of face waxing services at this time.

· For your safety and the safety of our staff, we have installed plexiglass dividers in between our hair washing basins and at the front desk.

· We will continue to provide all guests in our care the same high level of service and attention that we are known for. We truly appreciate your patience and understating as we implement all of these new protocols.

· We have a long list of clients waiting to get in for appointments, so please answer our call or email ASAP. If we do not get a hold of you, will we continue down the list.

· As much as we adore you all & have missed you all SO MUCH, please no hugs or hand shakes.

· Please keep in mind that some of our Hairstylists will not be providing blow dry services at this time. We will inform you of this at the time of booking.

We thank you so much for your patronage and support during this time, and we cannot wait to see you soon!